If you would like to cancel your order for any reason, you must contact us on the contact us form on the home page immediately before your item ships. If you have already received a tracking number and shipping confirmation notification, we are no longer able to cancel the order due to it's departure of our warehouse. Your order is in transit and we do not cancel it with the carrier and return back to us. On your order status page when tracking, your order will display "Order Ready" when it is with the carrier. At that time, we can no longer cancel an order. Please be advised there is a $4.99 return funds fee to cancel your order and will be deducted from your full refund amount. This fee is charged to us from the issuing bank to refund your order.
Unfortunately, we do not offer returns on all products which is stated on our website and terms-and-conditions outlined at checkout for many reasons. We sell designer products and unfortunately, these brands are replicated frequently in the shopping industry and that leaves LKP Merchandise vulnerable to not receiving the original product back on returns.
In extreme circumstances such as damaged products, we'll open replacement ticket however buyer must pay for shipping of the item. If you choose to file a dispute on a damaged product, you must email us immediately the day of delivery of damaged products and provide details and proof such as pictures of the damage. We'll then start the process.
Our policy lasts 3 days. If 3 days have gone by since your delivery provided by shipping carrier, unfortunately we can’t offer you a refund or exchange on damaged products. We do NOT offer returns or refunds on dissatisfaction of the product you purchased. All sales are final. We apologize for the inconvenience.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your requests for a replacement has been received, we will request for further documentation. Your requests will then be escalated to a management team to deem valid or invalid requests for replacement. If deemed valid, we will send you an invoice for shipping to replace your product ordered. received and inspected, we will send you an email to notify you that we have received your returned item.
If you request a refund for other reasons, this request will also be escalated however please be advised we only issue refunds for lost packages with no delivery within 120 day window of shipment accordance with Buyer Protection Program. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 8 to 10 business days. Please be advised there is a $4.99 return funds fee to cancel your order and will be deducted from your full refund amount. This fee is charged to us from the issuing bank to refund your order with any circumstance.
We do not offer refunds on product dissatisfaction or delivery damage. Our products are inspected directly before departure of warehouse for shipment. We will send you another of the same product however you must pay for shipping costs if our team finds your request was valid. All sales are final. We apologize for the inconvenience.
You agree that will not stop payment with your issuing bank until after 60 days of non delivery or damaged product as the buyer protection plan protects our customers from losing any funds you have made payment to us.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on the contact us form on the home page.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, on the contact us form on the home page. Please be prepared to provide photos of your damage received during shipment.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for replacement of your item. We do not accept returns so you must keep your defective item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Buyer Protection Program (Currently not active due to COVID 19)
Our protection still remains in effect if item is not received within 120 days.
Worrying about payment for an undelivered product should never be a worry for our customers.
If your order is not received within 120 days of shipment, a full refund will be issue regardless when the product is delivered with accordance to our Buyer Protection Program. Only exception would be listed below:
- Natural Disasters which delayed shipment
- Customer was informed via email the shipment is delayed due to carrier notification
- If there is a set expected delivery date on carrier website (this is confirmation it is on the way)
- Again, we stress we will never let our customers pay for products they did not receive.
If you, as the consumer, stop payment or file a credit card dispute resulting in non payment, we reserve the right to report to collections and could result in a serious negative derogatory mark on your credit score if not paid.